Customer Service Representative
Capita plc · Birmingham · On-site · Full-time
5 positions available
Posted Sep 11, 2026 · Closes Sep 24, 2026
About Capita plc
Capita is a British business process outsourcing and technology company headquartered in London, delivering customer service, IT, and back-office operations on behalf of government bodies and private sector clients.
Requirements
Here's what we're looking for in our next Customer Service Representative:
- 5+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Conflict Resolution, Multi-tasking, Ticketing Systems.
- Ability to work independently and manage time effectively.
- Reliable and punctual, with a strong work ethic.
Duties
In this role, you'll typically be responsible for:
- Supporting process improvements where opportunities are identified.
- Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
- Following all relevant company policies and procedures.
Skills
This role calls for the following key skills:
- Conflict Resolution
- Multi-tasking
- Ticketing Systems
- Active Listening
Application Status
Only applicants who meet all requirements will be contacted for the next stage.
Do not pay anyone for this job. Legitimate employers never ask for payment during hiring.