Call Center Agent
TELUS International Inc. · Toronto, ON · On-site · Internship
1 position available C$42,300 - C$57,400
Posted Sep 16, 2026 · Closes Sep 29, 2026
About TELUS International Inc.
TELUS International is a Canadian-based global provider of customer experience and digital solutions, operating contact centres and support hubs worldwide on behalf of major technology, gaming, and consumer brands.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 5+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Ticketing Systems, Multi-tasking.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and manage time effectively.
Duties
As Call Center Agent, your day-to-day responsibilities will include:
- Carrying out day-to-day responsibilities associated with the Call Center Agent role.
- Supporting process improvements where opportunities are identified.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
Skills
This role calls for the following key skills:
- Active Listening
- Ticketing Systems
- Multi-tasking
- Conflict Resolution
Qualifications
Please have the following ready when you apply:
- CV and copies of relevant qualifications
Application Status
We thank all applicants for their interest; only those selected for an interview will be contacted.
Do not pay anyone for this job. Legitimate employers never ask for payment during hiring.