Call Center Agent
Alorica Canada · Ottawa, ON · On-site · Internship
5 positions available
Posted Sep 18, 2026 · Closes Nov 1, 2026
About Alorica Canada
Alorica is a global customer experience and business process outsourcing company with contact centre operations in Canada, providing customer support services on behalf of major brands across telecom, retail, and technology.
Requirements
We're looking for a Call Center Agent who meets the following requirements:
- 2+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Ticketing Systems, Multi-tasking, Active Listening.
- Reliable and punctual, with a strong work ethic.
- Comfortable working as part of a team as well as independently.
Duties
In this role, you'll typically be responsible for:
- Contributing to a positive and productive team environment.
- Carrying out day-to-day responsibilities associated with the Call Center Agent role.
- Supporting process improvements where opportunities are identified.
Skills
This role calls for the following key skills:
- Ticketing Systems
- Multi-tasking
- Active Listening
- Conflict Resolution
Application Status
We thank all applicants for their interest; only those selected for an interview will be contacted.
No recruitment agency is involved in this hiring process — apply directly through the link provided.