Call Center Agent
Alorica Canada · Montreal, QC · Hybrid · Internship
4 positions available
Posted Oct 7, 2026 · Closes Nov 5, 2026
About Alorica Canada
Alorica is a global customer experience and business process outsourcing company with contact centre operations in Canada, providing customer support services on behalf of major brands across telecom, retail, and technology.
Requirements
To succeed in this Call Center Agent role, you'll need to meet the requirements below:
- 5+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
- Comfortable working as part of a team as well as independently.
- Strong communication skills, both written and verbal.
Duties
In this role, you'll typically be responsible for:
- Collaborating with colleagues across the Customer Service team to meet shared goals.
- Following all relevant company policies and procedures.
- Supporting process improvements where opportunities are identified.
Skills
This role calls for the following key skills:
- Active Listening
- Conflict Resolution
- Ticketing Systems
- Multi-tasking
Qualifications
Please have the following ready when you apply:
- Updated resume and cover letter
Application Status
If your application is successful, you will be contacted within 5 business days.
Keep a copy of your application for your own records.
Frequently Asked Questions
What is the typical work schedule for this role?
Schedule details, if specified, will be included in the Job Type and Duties sections of this listing.
What should I do if I haven't heard back within the stated time frame?
Please refer to the Application Status note on this listing, which explains what to expect if you don't hear back.
Can I edit my application after submitting it?
This depends on the employer's own application system — check their confirmation page or email for instructions.