Customer Service Representative
Foundever UK · Birmingham · On-site · Internship
1 position available £22,700 - £27,500
Posted Oct 5, 2026 · Closes Nov 5, 2026
About Foundever UK
Foundever (formerly Sitel Group) is a global customer experience company with a major UK operation, providing outsourced contact centre and customer support services on behalf of large consumer brands.
Requirements
Here's what we're looking for in our next Customer Service Representative:
- 3+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Multi-tasking, Ticketing Systems, Conflict Resolution.
- A proactive, detail-oriented approach to work.
- Reliable and punctual, with a strong work ethic.
Duties
As Customer Service Representative, your day-to-day responsibilities will include:
- Contributing to a positive and productive team environment.
- Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Multi-tasking
- Ticketing Systems
- Conflict Resolution
- Active Listening
Qualifications
Please have the following ready when you apply:
- Updated resume and cover letter
Application Status
Interview invitations will be sent within 2 weeks of the closing date.
You will be contacted only through the email address or phone number you provide.
Frequently Asked Questions
Are background checks required for this position?
If a background check is part of the process, it will typically be communicated by the employer after you apply.
Is a cover letter required?
Only if it's mentioned under Qualifications on this listing — otherwise, a resume is typically sufficient.
How do I apply for this job?
Click the "Apply Now" button on this page, which takes you directly to the employer's own application process.