Call Center Agent
TELUS International Inc. · Calgary, AB · Hybrid · Internship
C$42,300 - C$50,500
Posted Oct 3, 2026 · Closes Oct 24, 2026
About TELUS International Inc.
TELUS International is a Canadian-based global provider of customer experience and digital solutions, operating contact centres and support hubs worldwide on behalf of major technology, gaming, and consumer brands.
Requirements
We're looking for a Call Center Agent who meets the following requirements:
- 2+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Conflict Resolution, Ticketing Systems, Active Listening.
- Comfortable working as part of a team as well as independently.
- Reliable and punctual, with a strong work ethic.
Duties
In this role, you'll typically be responsible for:
- Following all relevant company policies and procedures.
- Reporting progress and any issues to your direct supervisor.
- Supporting process improvements where opportunities are identified.
Skills
This role calls for the following key skills:
- Conflict Resolution
- Ticketing Systems
- Active Listening
- Multi-tasking
Application Status
If you do not receive feedback within a month, please consider your application unsuccessful.
Keep a copy of your application for your own records.
Frequently Asked Questions
Can students or recent graduates apply for this role?
Unless stated otherwise in the Requirements section, most listings are open to any qualified applicant.
Is this a legitimate job listing?
Yes — legitimate employers never charge a fee to apply. If anything about a listing feels off, please contact us.
Is a cover letter required?
Only if it's mentioned under Qualifications on this listing — otherwise, a resume is typically sufficient.