Call Center Agent
Teleperformance South Africa · Durban, KwaZulu-Natal · On-site · Part-time
2 positions available R142,600 - R199,300
Posted Sep 29, 2026 · Closes Nov 12, 2026
About Teleperformance South Africa
Teleperformance South Africa is the local operation of Teleperformance, a global leader in outsourced customer experience management, running contact centres in Cape Town and Johannesburg that serve clients around the world.
Requirements
We're looking for a Call Center Agent who meets the following requirements:
- 1+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Ticketing Systems, Conflict Resolution.
- Ability to work independently and manage time effectively.
- Strong communication skills, both written and verbal.
Duties
As Call Center Agent, your day-to-day responsibilities will include:
- Supporting process improvements where opportunities are identified.
- Following all relevant company policies and procedures.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
Skills
This role calls for the following key skills:
- Active Listening
- Ticketing Systems
- Conflict Resolution
- Multi-tasking
Qualifications
Please have the following ready when you apply:
- Updated resume
Application Status
Due to the volume of applications, feedback will only be provided to shortlisted candidates.
Only apply if you meet the minimum requirements listed above.
Frequently Asked Questions
Is this a full-time or part-time role?
The job type is listed near the top of this posting, alongside the location details.
Are background checks required for this position?
If a background check is part of the process, it will typically be communicated by the employer after you apply.
Is there a deadline to apply for this role?
Yes — check the closing date shown on this listing before it's removed from the site.