Call Center Agent
Telefónica Deutschland (o2) · Munich · On-site · Internship
4 positions available €35,600 - €42,800
Posted Sep 25, 2026 · Closes Nov 7, 2026
About Telefónica Deutschland (o2)
Telefónica Deutschland, operating under the o2 brand, is one of Germany's major telecommunications providers, headquartered in Munich, offering mobile and broadband services along with large-scale customer support operations.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 2+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Conflict Resolution, Multi-tasking.
- Comfortable working as part of a team as well as independently.
- Ability to work independently and manage time effectively.
Duties
As Call Center Agent, your day-to-day responsibilities will include:
- Maintaining accurate records and documentation as required.
- Supporting process improvements where opportunities are identified.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
Skills
This role calls for the following key skills:
- Active Listening
- Conflict Resolution
- Multi-tasking
- Ticketing Systems
Application Status
Interview invitations will be sent within 2 weeks of the closing date.
Frequently Asked Questions
Is a cover letter required?
Only if it's mentioned under Qualifications on this listing — otherwise, a resume is typically sufficient.
Is prior experience required for this role?
Check the Requirements section on this listing — it outlines what the employer is looking for.
Is relocation assistance available for this role?
This isn't something listed here by default — you're welcome to ask the employer directly during the application process.