Call Center Agent
Telefónica Deutschland (o2) · Remote · Full-time
2 positions available €33,100 - €44,600
Posted Sep 19, 2026 · Closes Sep 30, 2026
About Telefónica Deutschland (o2)
Telefónica Deutschland, operating under the o2 brand, is one of Germany's major telecommunications providers, headquartered in Munich, offering mobile and broadband services along with large-scale customer support operations.
Requirements
To succeed in this Call Center Agent role, you'll need to meet the requirements below:
- 2+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Conflict Resolution, Multi-tasking, Ticketing Systems.
- Comfortable working as part of a team as well as independently.
- Reliable and punctual, with a strong work ethic.
Duties
Here's what a typical day in this Call Center Agent role looks like:
- Reporting progress and any issues to your direct supervisor.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
- Following all relevant company policies and procedures.
Skills
This role calls for the following key skills:
- Conflict Resolution
- Multi-tasking
- Ticketing Systems
- Active Listening
Qualifications
Please have the following ready when you apply:
- Resume and two professional references
Application Status
Interview invitations will be sent within 2 weeks of the closing date.
Ensure your contact details are correct, as incomplete applications cannot be processed.