Call Center Agent

TELUS International Inc. · On-site · Internship

3 positions available C$41,900 - C$51,400

Posted Sep 30, 2026 · Closes Oct 18, 2026

About TELUS International Inc.

TELUS International is a Canadian-based global provider of customer experience and digital solutions, operating contact centres and support hubs worldwide on behalf of major technology, gaming, and consumer brands.

Requirements

We're looking for a Call Center Agent who meets the following requirements:

1+ years of experience in a Call Center Agent role or similar.
Working knowledge of Multi-tasking, Active Listening, Ticketing Systems.
A proactive, detail-oriented approach to work.
Strong communication skills, both written and verbal.

Duties

Here's what a typical day in this Call Center Agent role looks like:

Collaborating with colleagues across the Customer Service team to meet shared goals.
Contributing to a positive and productive team environment.
Reporting progress and any issues to your direct supervisor.

Skills

This role calls for the following key skills:

Multi-tasking
Active Listening
Ticketing Systems
Conflict Resolution

Application Status

Please allow up to 15 business days for a response before assuming your application was unsuccessful.

Only apply if you meet the minimum requirements listed above.

Apply Now

Frequently Asked Questions

Is this a full-time or part-time role?

The job type is listed near the top of this posting, alongside the location details.

Can I edit my application after submitting it?

This depends on the employer's own application system — check their confirmation page or email for instructions.

Can I apply if I don't meet every requirement listed?

Employers often welcome applications from candidates who meet most, but not necessarily all, listed requirements — it doesn't hurt to apply.