Customer Service Representative
Telefónica Deutschland (o2) · Cologne · On-site · Internship
4 positions available Negotiable, based on experience
Posted Oct 2, 2026 · Closes Nov 13, 2026
About Telefónica Deutschland (o2)
Telefónica Deutschland, operating under the o2 brand, is one of Germany's major telecommunications providers, headquartered in Munich, offering mobile and broadband services along with large-scale customer support operations.
Requirements
Here's what we're looking for in our next Customer Service Representative:
- 1+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Multi-tasking, Active Listening, Ticketing Systems.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and manage time effectively.
Duties
Here's what a typical day in this Customer Service Representative role looks like:
- Following all relevant company policies and procedures.
- Contributing to a positive and productive team environment.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Multi-tasking
- Active Listening
- Ticketing Systems
- Conflict Resolution
Application Status
If you do not hear back within 14 days, please consider your application unsuccessful.
Frequently Asked Questions
Are background checks required for this position?
If a background check is part of the process, it will typically be communicated by the employer after you apply.
How many positions are available for this role?
If the employer specified a number, it will be shown near the top of this listing.
Is training provided for this role?
Check the Requirements section on this listing — it will note whether prior experience or training is expected.