Call Center Agent
Deutsche Telekom AG · Hamburg · Hybrid · Part-time
3 positions available Market-related
Posted Oct 16, 2026 · Closes Nov 28, 2026
About Deutsche Telekom AG
Deutsche Telekom is Germany's largest telecommunications provider, headquartered in Bonn, offering mobile, broadband, and TV services along with large-scale customer service operations across Europe.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 1+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
- Ability to work independently and manage time effectively.
- Comfortable working as part of a team as well as independently.
Duties
Here's what a typical day in this Call Center Agent role looks like:
- Reporting progress and any issues to your direct supervisor.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Multi-tasking
- Ticketing Systems
- Active Listening
- Conflict Resolution
Qualifications
Please have the following ready when you apply:
- Updated resume
Application Status
We thank all applicants for their interest; only those selected for an interview will be contacted.
Ensure your contact details are correct, as incomplete applications cannot be processed.
Frequently Asked Questions
What is the typical work schedule for this role?
Schedule details, if specified, will be included in the Job Type and Duties sections of this listing.
Can I edit my application after submitting it?
This depends on the employer's own application system — check their confirmation page or email for instructions.
What should I do if I haven't heard back within the stated time frame?
Please refer to the Application Status note on this listing, which explains what to expect if you don't hear back.