Call Center Agent
TELUS International Inc. · Ottawa, ON · On-site · Part-time
4 positions available C$37,200 - C$50,600
Posted Oct 19, 2026 · Closes Nov 5, 2026
About TELUS International Inc.
TELUS International is a Canadian-based global provider of customer experience and digital solutions, operating contact centres and support hubs worldwide on behalf of major technology, gaming, and consumer brands.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 3+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Multi-tasking, Ticketing Systems.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
Duties
As Call Center Agent, your day-to-day responsibilities will include:
- Maintaining accurate records and documentation as required.
- Supporting process improvements where opportunities are identified.
- Carrying out day-to-day responsibilities associated with the Call Center Agent role.
Skills
This role calls for the following key skills:
- Active Listening
- Multi-tasking
- Ticketing Systems
- Conflict Resolution
Qualifications
Please have the following ready when you apply:
- Updated resume and cover letter
Application Status
Shortlisted candidates will be contacted for an interview within 7 to 10 working days.
Beware of recruitment scams. This company will never ask for your banking details before an offer is made.
Frequently Asked Questions
Is this position open to remote applicants?
Check the location type shown near the top of this listing — it will say Remote, Hybrid, or On-site.
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Can I apply more than once for the same position?
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