Customer Service Representative
Alorica Canada · Ottawa, ON · On-site · Full-time
C$42,300 - C$48,800
Posted Oct 23, 2026 · Closes Nov 24, 2026
About Alorica Canada
Alorica is a global customer experience and business process outsourcing company with contact centre operations in Canada, providing customer support services on behalf of major brands across telecom, retail, and technology.
Requirements
Here's what we're looking for in our next Customer Service Representative:
- 2+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Active Listening, Conflict Resolution, Multi-tasking.
- Reliable and punctual, with a strong work ethic.
- Comfortable working as part of a team as well as independently.
Duties
As Customer Service Representative, your day-to-day responsibilities will include:
- Reporting progress and any issues to your direct supervisor.
- Contributing to a positive and productive team environment.
- Supporting process improvements where opportunities are identified.
Skills
This role calls for the following key skills:
- Active Listening
- Conflict Resolution
- Multi-tasking
- Ticketing Systems
Qualifications
Please have the following ready when you apply:
- Resume and two professional references
Application Status
Shortlisting will take place within 14 working days of the closing date.
Frequently Asked Questions
What is the typical work schedule for this role?
Schedule details, if specified, will be included in the Job Type and Duties sections of this listing.
Is prior experience required for this role?
Check the Requirements section on this listing — it outlines what the employer is looking for.
Is a cover letter required?
Only if it's mentioned under Qualifications on this listing — otherwise, a resume is typically sufficient.