Call Center Agent
Teleperformance South Africa · Durban, KwaZulu-Natal · On-site · Full-time
2 positions available
Posted Oct 18, 2026 · Closes Nov 22, 2026
About Teleperformance South Africa
Teleperformance South Africa is the local operation of Teleperformance, a global leader in outsourced customer experience management, running contact centres in Cape Town and Johannesburg that serve clients around the world.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 5+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Multi-tasking, Conflict Resolution.
- Ability to work independently and manage time effectively.
- Reliable and punctual, with a strong work ethic.
Duties
In this role, you'll typically be responsible for:
- Contributing to a positive and productive team environment.
- Collaborating with colleagues across the Customer Service team to meet shared goals.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Active Listening
- Multi-tasking
- Conflict Resolution
- Ticketing Systems
Qualifications
Please have the following ready when you apply:
- Resume and two professional references
Application Status
Applications are reviewed on a rolling basis; no response within 21 days means you were not shortlisted.
You will be contacted only through the email address or phone number you provide.
Frequently Asked Questions
How long does it take to hear back after applying?
Response times vary by employer — check the Application Status note on this listing for guidance specific to this role.
What is the typical work schedule for this role?
Schedule details, if specified, will be included in the Job Type and Duties sections of this listing.
Are background checks required for this position?
If a background check is part of the process, it will typically be communicated by the employer after you apply.