Customer Service Representative
Deutsche Telekom AG · Cologne · On-site · Full-time
Posted Oct 22, 2026 · Closes Oct 30, 2026
About Deutsche Telekom AG
Deutsche Telekom is Germany's largest telecommunications provider, headquartered in Bonn, offering mobile, broadband, and TV services along with large-scale customer service operations across Europe.
Requirements
We're looking for a Customer Service Representative who meets the following requirements:
- 5+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and manage time effectively.
Duties
In this role, you'll typically be responsible for:
- Supporting process improvements where opportunities are identified.
- Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Multi-tasking
- Ticketing Systems
- Active Listening
- Conflict Resolution
Qualifications
Please have the following ready when you apply:
- Resume and two professional references
Application Status
If you do not hear back within 14 days, please consider your application unsuccessful.
Shortlisted candidates may be required to complete an assessment as part of the process.
Frequently Asked Questions
Can students or recent graduates apply for this role?
Unless stated otherwise in the Requirements section, most listings are open to any qualified applicant.
Will I need to submit any documents with my application?
If specific documents are required, they'll be listed under the Qualifications section on this page.
What is the typical work schedule for this role?
Schedule details, if specified, will be included in the Job Type and Duties sections of this listing.