Call Center Agent
Telefónica Deutschland (o2) · Munich · On-site · Internship
4 positions available
Posted Oct 15, 2026 · Closes Nov 19, 2026
About Telefónica Deutschland (o2)
Telefónica Deutschland, operating under the o2 brand, is one of Germany's major telecommunications providers, headquartered in Munich, offering mobile and broadband services along with large-scale customer support operations.
Requirements
Here's what we're looking for in our next Call Center Agent:
- 2+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Ticketing Systems, Conflict Resolution, Active Listening.
- Comfortable working as part of a team as well as independently.
- Reliable and punctual, with a strong work ethic.
Duties
As Call Center Agent, your day-to-day responsibilities will include:
- Carrying out day-to-day responsibilities associated with the Call Center Agent role.
- Reporting progress and any issues to your direct supervisor.
- Maintaining accurate records and documentation as required.
Skills
This role calls for the following key skills:
- Ticketing Systems
- Conflict Resolution
- Active Listening
- Multi-tasking
Qualifications
Please have the following ready when you apply:
- Updated resume and cover letter
Application Status
Successful candidates will be notified via email within 10 working days of the closing date.
This application process is strictly online. In-person or walk-in applications are not accepted.
Frequently Asked Questions
How many positions are available for this role?
If the employer specified a number, it will be shown near the top of this listing.
Will I be notified when this listing closes?
Listings are automatically removed once they close, so it's worth checking back if you're specifically interested in this role.
Can I apply if I don't meet every requirement listed?
Employers often welcome applications from candidates who meet most, but not necessarily all, listed requirements — it doesn't hurt to apply.