Customer Service Representative
Alorica Canada · Remote · Full-time
2 positions available C$37,600 - C$51,000
Posted Nov 1, 2026 · Closes Dec 4, 2026
About Alorica Canada
Alorica is a global customer experience and business process outsourcing company with contact centre operations in Canada, providing customer support services on behalf of major brands across telecom, retail, and technology.
Requirements
Here's what we're looking for in our next Customer Service Representative:
- 2+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
- Comfortable working as part of a team as well as independently.
- Strong communication skills, both written and verbal.
Duties
Here's what a typical day in this Customer Service Representative role looks like:
- Reporting progress and any issues to your direct supervisor.
- Contributing to a positive and productive team environment.
- Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
Skills
This role calls for the following key skills:
- Active Listening
- Conflict Resolution
- Ticketing Systems
- Multi-tasking
Application Status
Only candidates meeting the minimum requirements will be contacted within 2 weeks.
Beware of recruitment scams. This company will never ask for your banking details before an offer is made.
Frequently Asked Questions
Is training provided for this role?
Check the Requirements section on this listing — it will note whether prior experience or training is expected.
Will I need to submit any documents with my application?
If specific documents are required, they'll be listed under the Qualifications section on this page.
Can I edit my application after submitting it?
This depends on the employer's own application system — check their confirmation page or email for instructions.