Customer Service Representative
Telefónica Deutschland (o2) · Frankfurt · On-site · Internship
2 positions available Competitive
Posted Oct 31, 2026 · Closes Nov 9, 2026
About Telefónica Deutschland (o2)
Telefónica Deutschland, operating under the o2 brand, is one of Germany's major telecommunications providers, headquartered in Munich, offering mobile and broadband services along with large-scale customer support operations.
Requirements
We're looking for a Customer Service Representative who meets the following requirements:
- 2+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
- Comfortable working as part of a team as well as independently.
- Ability to work independently and manage time effectively.
Duties
In this role, you'll typically be responsible for:
- Maintaining accurate records and documentation as required.
- Following all relevant company policies and procedures.
- Reporting progress and any issues to your direct supervisor.
Skills
This role calls for the following key skills:
- Multi-tasking
- Ticketing Systems
- Active Listening
- Conflict Resolution
Application Status
If you have not received a response within 2 weeks, your application was not successful on this occasion.
Beware of recruitment scams. This company will never ask for your banking details before an offer is made.
Frequently Asked Questions
Can I apply more than once for the same position?
Submitting one complete application is enough — multiple submissions won't improve your chances.
Is relocation assistance available for this role?
This isn't something listed here by default — you're welcome to ask the employer directly during the application process.
Can I apply using a mobile phone?
Yes, most employer application pages are mobile-friendly, though this can vary by employer.