Customer Service Representative
Alorica Canada · Ottawa, ON · On-site · Full-time
2 positions available C$39,300 - C$46,200
Posted Nov 2, 2026 · Closes Dec 10, 2026
About Alorica Canada
Alorica is a global customer experience and business process outsourcing company with contact centre operations in Canada, providing customer support services on behalf of major brands across telecom, retail, and technology.
Requirements
We're looking for a Customer Service Representative who meets the following requirements:
- 5+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Conflict Resolution, Multi-tasking, Ticketing Systems.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and manage time effectively.
Duties
Here's what a typical day in this Customer Service Representative role looks like:
- Following all relevant company policies and procedures.
- Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
- Contributing to a positive and productive team environment.
Skills
This role calls for the following key skills:
- Conflict Resolution
- Multi-tasking
- Ticketing Systems
- Active Listening
Application Status
Only candidates meeting the minimum requirements will be contacted within 2 weeks.
Frequently Asked Questions
Will I need to submit any documents with my application?
If specific documents are required, they'll be listed under the Qualifications section on this page.
Can I apply using a mobile phone?
Yes, most employer application pages are mobile-friendly, though this can vary by employer.
Is there a fee to apply for this position?
No. Applying through this listing is completely free — never pay anyone to apply for a job.