Customer Service Representative
Capita plc · London · On-site · Internship
2 positions available £23,900 - £29,900
Posted Oct 24, 2026 · Closes Dec 6, 2026
About Capita plc
Capita is a British business process outsourcing and technology company headquartered in London, delivering customer service, IT, and back-office operations on behalf of government bodies and private sector clients.
Requirements
We're looking for a Customer Service Representative who meets the following requirements:
- 4+ years of experience in a Customer Service Representative role or similar.
- Working knowledge of Multi-tasking, Ticketing Systems, Conflict Resolution.
- Ability to work independently and manage time effectively.
- Comfortable working as part of a team as well as independently.
Duties
In this role, you'll typically be responsible for:
- Following all relevant company policies and procedures.
- Supporting process improvements where opportunities are identified.
- Contributing to a positive and productive team environment.
Skills
This role calls for the following key skills:
- Multi-tasking
- Ticketing Systems
- Conflict Resolution
- Active Listening
Application Status
Applications are reviewed on a rolling basis; no response within 21 days means you were not shortlisted.
Frequently Asked Questions
Are background checks required for this position?
If a background check is part of the process, it will typically be communicated by the employer after you apply.
Is there a deadline to apply for this role?
Yes — check the closing date shown on this listing before it's removed from the site.
Can I apply if I don't meet every requirement listed?
Employers often welcome applications from candidates who meet most, but not necessarily all, listed requirements — it doesn't hurt to apply.